Frequently Asked Questions (FAQ)

At Venus Security Software OU, we understand that cybersecurity can be complex and sometimes overwhelming. We’ve compiled answers to some of the most common questions to help you better understand our services and how we can support your digital security needs.

Do you offer custom security solutions?

Yes. We understand that every business has unique security needs. We offer fully customized solutions designed specifically for your organization’s size, industry, and risk profile. Contact us to discuss a tailored approach.


Can you help if my website has already been hacked?

Absolutely. Our incident response and malware removal teams can help you contain the breach, remove any malicious code, restore your systems, and strengthen your defenses to prevent future attacks.


How often should I perform a vulnerability assessment?

We recommend performing a vulnerability assessment at least twice a year, or more frequently if you handle sensitive data or operate in a high-risk industry. Regular assessments help catch new weaknesses as your systems evolve.


Do you provide on-site services?

While most of our services are offered remotely for efficiency and speed, we can arrange on-site assessments and support for organizations that require physical presence, especially for large-scale or critical infrastructures.


Is security training really necessary for my staff?

Yes. Human error remains one of the leading causes of security breaches. Our security awareness training empowers your employees to recognize and avoid common threats like phishing, social engineering, and suspicious attachments.


What payment methods do you accept?

We accept major credit cards, bank transfers, and other secure online payment methods. For enterprise-level services, we also provide invoicing options.


How quickly can I get started?

Most of our services can begin within 1-2 business days after initial consultation and payment confirmation. For urgent situations (like incident response), we offer immediate support.


Can you assist with compliance requirements (e.g., GDPR, ISO 27001)?

Yes. Our team is experienced in helping clients meet various compliance standards and regulations. We provide consulting, gap analysis, and implementation support to align your security posture with required frameworks.


Do you offer ongoing maintenance and updates?

Yes. Our managed security services include continuous updates, monitoring, and maintenance to keep your defenses strong and up-to-date against the latest threats.


Will my business be disrupted during security assessments or tests?

We plan all assessments and testing to minimize operational impact. Most tests can be scheduled during off-hours or designed to run without affecting your business continuity.

What types of services do you offer?

We provide a full range of cybersecurity services, including penetration testing, vulnerability assessments, managed security services, incident response, web application security audits, endpoint security management, and more. We also offer advanced security packages tailored to different business needs.


How do I know which security package is right for me?

Our team is happy to assist you in choosing the package that fits your business size, industry, and specific security needs. You can also contact us directly for a personalized consultation and risk assessment.


Do you offer services to small businesses and individuals?

Yes! We work with businesses of all sizes, as well as individuals who need professional-level protection for their websites, devices, or personal data.


What happens after a penetration test?

After completing a penetration test, we provide a detailed report outlining discovered vulnerabilities, potential impacts, and actionable remediation steps. We also offer follow-up support to help you strengthen your security posture.


How quickly can you respond to a security incident?

We offer rapid incident response services designed to contain and mitigate threats as quickly as possible. Our team is available 24/7 to assist with emergency situations.


Do you provide ongoing monitoring?

Yes. Our managed security services include continuous monitoring, threat detection, and real-time incident response to ensure your environment is always protected.


Is my data safe with you?

Absolutely. We implement strict data privacy and protection standards across all services. Any information shared with us is treated with the highest level of confidentiality and security.


How can I get started?

Simply reach out through our Contact Us page, or choose a service or package from our Shop. We’ll guide you step-by-step through the onboarding process and help you secure your digital environment.

Will my business be disrupted during security assessments or tests?

We plan all assessments and testing to minimize operational impact. Most tests can be scheduled during off-hours or designed to run without affecting your business continuity.